Updated 2026/9/9

At ExpandiHome, we aim to provide clear information about production lead times, shipping, pickup and delivery arrangements for all orders.

1. New Orders – Estimated Lead Time

For products that are newly manufactured to order, the estimated lead time is approximately 3–4 months from the date we receive the required deposit and the production configuration has been confirmed.

The estimated lead time generally includes:

• Production: approximately 40 days
• International shipping: approximately 40 days
• Customs clearance: approximately 2 weeks

Please note that these timeframes are estimates only. Actual delivery time may vary depending on production schedules, vessel availability, port operations, customs clearance, weather conditions and other circumstances beyond our reasonable control.

Products that are newly manufactured to order, excluding available stock, are subject to the above estimated lead time.

2. Available Stock

Products listed as Available Stock are units that are already manufactured and available in Australia or in the applicable warehouse/depot.

Where no ETA is specified, the available stock is generally ready for pickup from our designated warehouse/depot near the port, subject to confirmation of stock availability.

Customers should contact ExpandiHome before arranging transport to confirm the exact pickup location, availability and pickup arrangements.

3. Pickup

Unless delivery has been separately arranged and quoted, customers are responsible for arranging the pickup and transportation of their purchased goods.

Depending on the product and logistics arrangements, pickup may be available from:

• Our Brisbane showroom
• A designated warehouse or depot
• A nominated major Australian seaport, including Sydney, Adelaide, Melbourne, Perth or other applicable ports

The applicable pickup location will be confirmed with the customer before collection.

4. Delivery to Customer Address

ExpandiHome can assist customers in arranging delivery to their nominated address within Australia, subject to the accessibility of the delivery location and availability of suitable transport.

Delivery charges are additional to the product purchase price unless otherwise stated.

Delivery costs depend on factors including:

• Delivery location and distance
• Pickup location
• Product size and weight
• Transport requirements
• Road and site access
• Special equipment or unloading requirements

As a general estimate, delivery may be calculated at approximately $1,000 per truck/hour, depending on the applicable transport arrangement. The actual delivery charge will be confirmed and quoted based on the customer's delivery address and specific requirements.

Customers are responsible for ensuring that the nominated delivery location has suitable access for the required transport vehicle and unloading equipment.

5. Delivery Timeframe

For available stock, the estimated delivery timeframe will depend on the product's location, transport availability and the customer's delivery address.

For newly manufactured products, delivery will generally occur after completion of production, international shipping and customs clearance. The overall estimated lead time is approximately 3–4 months, as stated above.

ExpandiHome will provide the customer with an estimated delivery or pickup timeframe once the relevant logistics arrangements are confirmed.

Delivery timeframes are estimates and are not guaranteed unless expressly agreed otherwise in writing.

6. Customs and Import Clearance

For products shipped internationally to Australia, the estimated lead time includes approximately 2 weeks for customs clearance.

Customs clearance times may vary depending on Australian customs requirements, port operations, inspections, documentation and other factors.

Any additional government charges, duties, taxes, inspection fees or other charges that are not included in the customer's quotation will be the responsibility of the customer where applicable.

7. Customer Responsibility for Collection or Delivery

Customers are responsible for being ready to receive or collect their goods once the goods are available and the customer has been notified.

The customer must ensure that:

• Any outstanding balance has been paid;
• The delivery or pickup date has been arranged;
• The nominated delivery location is accessible;
• Suitable access is available for the transport vehicle;
• Any required permits or site arrangements have been obtained; and
• Someone is available to receive the goods where required.

Additional charges may apply if delivery or collection is delayed due to circumstances attributable to the customer.

8. Storage Charges

If a unit has arrived at our yard and is ready for collection or delivery, but the customer is unable to take delivery for reasons attributable to the customer, including failure to pay the outstanding balance or inability to accept the goods, the storage period will commence from the date on which the goods arrive at our yard and are ready for collection or delivery.

ExpandiHome provides a two-week free storage period from the commencement date stated above, on the condition that the customer has paid all remaining invoice amount of goods.

If the customer has not arranged collection or delivery after the free storage period expires, storage fees will apply as follows:

• Studio / 20ft units: $200 per unit per month
• 30ft / 40ft units: $400 per unit per month
• All other products: $200 per unit per month
• Minimum storage period starts from one month, duration less than a month will be calculated as one month.
• Any applicable storage fees must be paid before the goods are released for collection or delivery.

9. Delays and Unforeseen Circumstances

While ExpandiHome will make reasonable efforts to meet the estimated production, shipping and delivery timeframes, delays may occur due to circumstances outside our reasonable control, including but not limited to:

• Manufacturing or production delays
• Vessel or shipping delays
• Port congestion
• Customs clearance
• Weather conditions
• Transport availability
• Road restrictions
• Government requirements or inspections

Where we become aware of a significant delay, we will communicate the updated estimated timeframe to the customer as reasonably practicable.

10. Delivery Confirmation

The applicable pickup location, delivery arrangements and estimated delivery timeframe will be confirmed with the customer based on the product ordered and the customer's nominated delivery address.

For a delivery quotation, customers may be required to provide their full delivery address and relevant site access information so that the applicable transport requirements and delivery costs can be assessed.

For any questions regarding shipping, pickup or delivery, please contact ExpandiHome before placing your order.